The Bowen Group

  • Non-Medical Case Manager

    Job Locations US-VA-Stafford
    Posted Date 1 week ago(1 week ago)
    # of Openings
    Call Center
  • Overview

    Ready to jump on board with the industry leader in the provision of wellness services to the military and veteran communities? The Bowen Group has an outstanding opportunity for a Non-Medical Case Manager to join our team. This is a full-time position in Stafford, VA and Camp Pendleton, CA. Level up in your career and support the military community at The Bowen Group.

    What you'll be doing at The Bowen Group

    • The Non-Medical Case Manager (NMCM) is the first-line leadership at the call center providing support to wounded warriors during various shifts for Call Center operations.
    • NMCMs provide support and assistance to Wounded, Ill, and Injured (WII) Marines and their families on resolving specific financial, administrative, personal, transitional, and any other issues that may arise during care, recovery, or community reintegration
    • Provide outreach calls in situations where extended support is necessary and the issues or concerns of the Marine and their family cannot be adequately resolved during the course of the initial phone call. NMCMs maintain cases until all issues have been resolved
    • Report key information, as required, and provide leadership/guidance to all Call Center Representatives
    • Conduct frequent needs assessments to ensure the delivery of benefits are in line with eligibility
    • Identify possible gaps in services, provide appropriate resources and assist in resolution
    • Document all activity with Service members in the tracking system for care coordination purposes
    • Performs other duties as requested

    What's a good fit

    • Displays strong leadership, mentoring, and communication skills
    • Has demonstrated ability to achieve organizational objectives by creatively managing and motivating personnel
    • Initiative and leadership ability demonstrated by sustained successful performance in positions of increased responsibility
    • Ability to collaborate and display positive interactions with members of the WWR and other government agencies
    • Proficiency in assessing, planning, implementing, coordinating, monitoring and evaluating as a Program Manager
    • Knowledge of the mission, organizational structure, operations, and interrelationships of the Wounded Warrior Regiment
    • At least five (5) years’ experience working with the federal government
    • PC literacy required; MS Office skills (Outlook, Word, Excel, PowerPoint, Access)
    • Must be able to pass a federal background check
    • Proof of eligibility to work in the United States



    We offer a comprehensive benefits package to include the following


    • Health, Dental, Vision
    • Generous vacation and holiday leave
    • Flexible Spending Account (medical and dependent)
    • 401(k)
    • Group Life insurance
    • Short-term and Long-term Disability
    • Tuition assistance
    • Gym membership discounts

    We are an Equal Employment Opportunity employer providing all qualified applicants with consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin.


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