The Bowen Group

  • Call Center Customer Care Representative 3rd Shift

    Job Locations US-VA-Stafford
    Posted Date 1 week ago(1 week ago)
    ID
    2018-1266
    # of Openings
    1
    Category
    Call Center
  • Overview

    Ready to jump on board with the industry leader in the provision of wellness services to the military and veteran communities? The Bowen Group has an outstanding opportunity for a Call Center Customer Care Representative to join our team. This is a full-time position in Stafford, VA. Level up in your career and support the military community at The Bowen Group

    What you'll be doing at The Bowen Group

    • The Customer Care Representative (CCR) conducts interviews with Marines and/or family members contacted by call center and provides an assessment of their support needs. Based upon this assessment, the CCR will provide information and guidance toward applicable resources, benefits, and entitlements that will assist with their individual needs 

    • Serve as a liaison between the Marine and the entity providing resource support to ensure positive contact is established and pertinent information is relayed to focus efforts and address the Marine’s needs. Equally important, the CCR shall fully capture the essence of the Marines’ concerns/issues and properly document the information in the  tracking system
    • CCRs will typically work in shifts supporting 24 hour operations (including some weekends and holidays) with manning dictated by anticipated incoming call volume and availability of target population for outreach
    • Perform other duties as requested

    **This is for the third shift, 12:00AM - 8:30AM, Monday - Friday and rotating weekends and holidays.  2 weeks of training on the day shift, 8:30 AM - 4:30 PM, Monday - Friday, prior to going to third shift.

    What's a good fit

    • Minimum of two years work experience
    • Marine Corps experience or extensive experience working with Marines and their families
    • Strong organizational, time-management and communication skills
    • Excellent verbal, interpersonal and written communication skills
    • Familiarity with the military and veteran community programs a plus
    • Must be able to pass a federal background check
    • PC literacy required; MS Office skills (Outlook, Word, Excel, PowerPoint, Access)
    • Proof of eligibility to work in the United States
    • Active clearance a plus

     

    Benefits

    We offer a comprehensive benefits package to include the following

     

    • Health, Dental, Vision
    • Generous vacation and holiday leave
    • Flexible Spending Account (medical and dependent)
    • 401(k)
    • Group Life insurance
    • Short-term and Long-term Disability
    • Tuition assistance
    • Gym membership discounts

     

    The Bowen Group is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin.

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