The Bowen Group

  • Call Center Customer Care Representative

    Job Locations US-AZ-Phoenix
    Posted Date 1 month ago(1 month ago)
    ID
    2018-1262
    # of Openings
    1
    Category
    Call Center
  • Overview

    The Bowen Group is an industry leader in the provision of wellness services to the military and veteran communities. We are searching for a Call Center Customer Care Representative. This is a position located in Phoenix, AZ. 

     

    What you'll be doing at The Bowen Group

     

    • Provide anonymous, peer-to-peer counseling
    • Provide a “by Marine – for Marine” setting on the phone, conducting a peer-to-peer conversation
    • Identify ‘duty to warn’ instances and follow standard operating procedures when needed
    • Work in shifts supporting 24-hour operations with manning dictated by anticipated incoming call volume
    • Conduct resource research via the internet as required
    • Perform other duties as requested

    What's a good fit

    • Minimum of two years work experience
    • Marine Corps experience or extensive experience working with Marines and their families
    • Strong organizational, time-management and communication skills
    • Excellent verbal, interpersonal and written communication skills
    • Familiarity with the military and veteran community programs a plus
    • Must be able to pass a federal background check
    • PC literacy required; MS Office skills (Outlook, Word, Excel, PowerPoint, Access)
    • Proof of eligibility to work in the United States
    • Active clearance a plus

     

     

    Benefits

    We offer a comprehensive benefits package to include the following

     

    • Health, dental and vision
    • Generous vacation and holiday leave
    • Flexible spending account (medical and dependent)
    • 401(k)
    • Group life insurance
    • Short-term and long-term disability
    • Tuition assistance
    • Gym membership discounts

    The Bowen Group is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin.

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